Your Privacy,
Our Commitment
At Material Bhejo, we handle your personal information with the same care we take in delivering your building materials — responsibly, transparently, and on time.
Overview
This Privacy Policy describes how Material Bhejo ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website, place an order, or interact with us through any channel including WhatsApp, phone, or email.
Material Bhejo is a Delhi NCR-based building materials e-commerce platform delivering cement, TMT steel, tiles, hardware, and construction materials with same-day delivery to contractors, builders, and homeowners.
By using our website or placing an order, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.
Information We Collect
We collect only the information necessary to process your orders and improve your experience. Here is what we collect:
| Type | What We Collect | When |
|---|---|---|
| Identity | Full name, business name (if applicable) | During registration or checkout |
| Contact | Mobile number, email address, WhatsApp number | Registration, orders, support |
| Delivery | Delivery address, PIN code, landmark | Every order placement |
| Order & Billing | Products ordered, GST number, invoice details | Checkout & billing |
| Payment | Payment method (UPI/card/bank) — we do not store card numbers | At payment via secure gateway |
| Device & Usage | IP address, browser type, pages visited, session duration | Automatically via cookies |
| Communications | WhatsApp messages, support queries, feedback | When you contact us |
How We Use Your Information
We use your information strictly to run our service and improve your experience. We do not sell your data to third parties for advertising.
- Process and fulfill your orders, including same-day delivery coordination in Delhi NCR
- Send order confirmations, delivery updates, and invoices via SMS, WhatsApp, or email
- Provide GST-compliant billing on every order as required
- Respond to your queries, complaints, and support requests
- Improve our website, product listings, and delivery operations based on usage patterns
- Send you relevant offers, new product alerts, and market rate updates (only if you opt in)
- Verify your identity to prevent fraud or unauthorized orders
- Comply with legal obligations under Indian law
⚡ Contractor Accounts: If you hold a trade or contractor account with Material Bhejo, we may use your purchase history to offer you personalized bulk pricing and priority delivery slots.
Data Sharing & Disclosure
We share your data only where necessary to fulfil your order or as required by law. We never sell your personal information.
- Delivery partners: We share your name, address, and contact number with our delivery drivers and logistics partners solely for order fulfilment
- Payment processors: Your payment details are processed securely by our payment gateway partners (Razorpay / PayU). We do not store card or UPI credentials
- WhatsApp Business API: We use WhatsApp Business to send you order updates. Your number is shared with Meta under their platform terms
- GST authorities: Invoice and billing data is maintained as required under Indian GST law
- Legal requirements: We may disclose information if required by a court order, government authority, or to protect our legal rights
We do not share your data with marketers, advertisers, data brokers, or any third party for commercial profiling.
Data Security
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or misuse.
- Our website uses SSL/TLS encryption (HTTPS) for all data transmitted between your browser and our servers
- Payment processing is handled entirely by PCI-DSS compliant payment gateways — we never see or store your full card details
- Access to customer data within our team is restricted to staff who need it to fulfil orders or provide support
- Our store is hosted on Shopify's secure infrastructure with built-in data protection measures
⚠️ Despite our best efforts, no method of transmission over the internet is 100% secure. If you suspect any unauthorised use of your account, please contact us immediately at contact@materialbhejo.com
Data Retention
We retain your personal information only for as long as necessary to provide our services and meet our legal obligations.
| Data Type | Retention Period |
|---|---|
| Order history & invoices | 7 years (GST compliance requirement) |
| Account & contact information | Duration of account + 2 years after closure |
| Delivery records | 3 years |
| Support & communication logs | 2 years |
| Website usage data (analytics) | 14 months (Google Analytics default) |
Your Rights
As a user of Material Bhejo, you have the following rights regarding your personal data under the Digital Personal Data Protection Act, 2023 (India):
- Right to Access: Request a copy of the personal data we hold about you
- Right to Correction: Ask us to correct inaccurate or incomplete personal information
- Right to Erasure: Request deletion of your data where it is no longer necessary (subject to legal retention requirements)
- Right to Withdraw Consent: Opt out of marketing communications at any time by replying "STOP" on WhatsApp or emailing us
- Right to Grievance Redressal: Raise a complaint with our Data Protection Officer if you believe your data rights have been violated
To exercise any of these rights, contact us at contact@materialbhejo.com. We will respond within 30 days.
Third-Party Links
Our website may contain links to third-party websites, brand pages, or partner platforms (such as brand websites for Century Ply, Kajaria, Godrej, etc.).
We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information. Material Bhejo has no control over and assumes no responsibility for the content or practices of any third-party sites.
Children's Privacy
Material Bhejo's services are intended for use by adults (18 years and above), including contractors, builders, and homeowners undertaking construction or renovation projects.
We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has provided us with personal data, we will promptly delete such information. If you believe your child has submitted information to us, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. When we make significant changes, we will:
- Update the "Last Updated" date at the top of this page
- Send a notification via WhatsApp or email to registered users for material changes
- Display a notice on our homepage for 30 days following significant updates
Your continued use of Material Bhejo after any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please get in touch with us through any of the following channels: